Privacy Policy

At Maple Documents, LLC ("Company," "we," "us," or "our"), protecting your privacy is fundamental to how we operate. This Privacy Policy describes the types of information we may collect from you when you use our website and services, how we use and protect that information, and the choices available to you.

By using Maple Documents, you consent to the practices described in this policy. Please note: information collected through our SMS or communication channels will not be shared with third parties or affiliates for marketing purposes.

1. Information We Collect

We may collect the following types of information when you use our Service:

• Personal information you provide directly, such as your name, ZIP code, email address, or phone number when submitting a form or contacting us
• Usage information collected automatically, including IP address, browser type, device type, pages visited, and referring URLs
• Communications you send us, such as support inquiries or feedback

2. How We Use Your Information

We use the information we collect to:

• Process your document submission requests and provide the Service
• Send you confirmations, status updates, and service-related notifications
• Respond to your questions or support requests
• Analyze usage trends to improve our website and services
• Comply with legal obligations and enforce our Terms of Service

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These may include essential cookies necessary for the website to function, analytics cookies that help us understand how visitors use the site (all data is aggregated and anonymous), and functional cookies that remember your preferences. You can manage cookies through your browser settings.

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating the website and delivering the Service, under strict confidentiality agreements
• When required by law, regulation, or valid legal process
• To protect the rights, property, or safety of Maple Documents, LLC, our users, or the public

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption of data in transit and secure storage practices. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your information at any time by contacting us.

7. Your Choices

You have choices regarding your information:

• Opt out of communications: Visit our Unsubscribe page or follow opt-out instructions in any message.
• Access or correct your data: Contact us to request access to or correction of your personal information.
• Deletion: You may request that we delete your personal information, subject to applicable legal requirements.

8. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent update at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

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For California residents, please also review our CCPA Notice for additional rights and disclosures.

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Contact & Business Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

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